Howard W. French (IHT) writes a very funny article about some of his last flight experience in the Hongqiao Airport in Shanghai. Like I have in the past two Years on different routes also experienced, not as extreme as French, but still, the general situation of a little customer service and lack of information I can confirm. The following is a brief excerpt:
The misery is compounded by a lack here of many of the niceties of first world economies - notions like passengers' rights, straightforward and timely information, or for that matter, departure halls where announcements are not shouted until you've been battered into submission.view article 's This !